Terms of Service

Last updated: August 2026

These terms apply to bookings made with Garden Route Connect, operated by Mwanza, based in Knysna, South Africa.

Bookings

A trip is only confirmed once you have received a direct confirmation via WhatsApp, call or email. Submitting the online form or sending a message alone does not guarantee a booking, since only one vehicle is available.

Pricing

Prices shown on the website are estimated starting rates. The final price is confirmed before your trip based on distance, stops, group size and timing.

Cancellations

Please give at least 24–48 hours' notice if you need to cancel or change a booking. Cancellations made with less notice may be subject to a cancellation fee, since the vehicle is reserved exclusively for your trip.

Payment

Payment can be made by cash, EFT (bank transfer) or card swipe. Payment is due on the day of your trip unless otherwise agreed in advance.

Luggage and passengers

The Toyota Rumion seats up to six passengers. Extra luggage and golf bags can travel in the luggage trailer when needed. Please say if you have oversized items when you book.

Liability

Garden Route Connect takes reasonable care to provide safe, timely transport, but is not liable for delays caused by circumstances outside our control (traffic, weather, flight delays, road closures). Passengers travel at their own risk with regard to personal belongings.

Contact

Questions about these terms can be sent to mowanza@hotmail.co.za or via WhatsApp at +27 78 497 3493.